EDAH EBITAMARA NATHANIEL

Streamlined IT equipment onboarding by efficiently receiving, logging, and configuring new devices, ensuring immediate operational readiness for staff.

Maintained 100% accurate IT asset records and conducted regular audits, optimizing inventory management and compliance with software licensing.

Provided prompt technical support, resolving hardware and software issues for staff across all departments to minimize disruption and maintain productivity.

Proactively monitored system performance and escalated critical issues, preventing operational downtime and safeguarding business continuity.

Enforced stringent IT security policies and data protection standards, ensuring compliance and enhancing overall system integrity.

Managed the complete lifecycle of IT infrastructure, including setup and maintenance of computers, printers, and network devices, ensuring consistent operational uptime.

Conducted regular system checks and reconciled IT asset records against procurement logs, improving inventory accuracy and resource allocation.

Deployed essential software and hardware to various departments, tracking usage to proactively minimize system faults and enhance user experience.

Maintained an organized IT workspace and ensured all equipment consistently met operational standards, contributing to a highly efficient support environment.

Supported senior IT personnel by accurately identifying technical faults and reporting system errors, facilitating timely resolution and infrastructure stability.

Provided comprehensive first-line IT support for critical hotel departments, including front desk and back-office systems, ensuring continuous operational flow.

Promptly responded to and resolved technical queries and system faults, minimizing operational disruptions and enhancing user satisfaction.

Ensured optimal performance by meticulously setting up and arranging workstations, peripherals, and network points across the hotel.

Maintained high IT service standards, coordinating effectively with external vendors for timely repairs and system upgrades to enhance infrastructure reliability.